Privacy Policy

Last updated: 06/19/2025

At ShineWise Cleaning Services ("we", "us", "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website [www.shinewise.com.au] (the “Site”) and services, you agree to the practices outlined in this policy.

1. What Information We Collect

We may collect personal information including (but not limited to):

Name
Phone number
Email address
Service address
Booking details
Feedback or reviews
Any other information you provide through our quote forms, contact forms, or booking system

We do not collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Information

Information is collected when you:

Visit our website
Fill out a quote, contact, or booking form
Subscribe to updates
Communicate with us via phone, email, or online chat
Leave a review or testimonial

This may include use of Wix's built-in data tools, secure form submissions, and cookies for tracking usage (see below).

3. How We Use Your Information

We use your information to:

Provide and manage cleaning services
Respond to inquiries and provide quotes
Confirm and manage bookings
Send service updates, reminders, and feedback requests
Improve our services and user experience
Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Disclosure of Personal Information

We may disclose your information to:

Service providers who assist us in delivering services (e.g. admin staff, contractors)
Technology platforms used to run our website (e.g. Wix, Google Analytics)
Legal or regulatory authorities when required by law

All third parties we work with are required to maintain confidentiality and data security.

5. Cookies & Tracking Technologies

Our website, built with Wix, may use cookies and similar technologies to:

Analyse traffic and user behaviour
Improve website performance
Remember user preferences

You can disable cookies in your browser settings, but it may affect site functionality.

6. Security

We take reasonable steps to protect your personal information, including:

Secure hosting via Wix’s HTTPS SSL encryption
Access controls for admin staff
Regular review of security measures

However, no online service is 100% secure. You share information with us at your own risk.

7. Access & Correction

You have the right to access and correct the personal information we hold about you. To request changes or access, please contact us at:

📧 Email: support@shinewise.com.au
📞 Phone: +61 458 528 210

8. How to Make a Complaint

If you believe we have breached your privacy rights, you can contact us using the details above. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

🔗 https://www.oaic.gov.au

9. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with the new effective date.

Contact Us

For any privacy-related questions, please contact:

ShineWise Cleaning Services
109 Bridge St, Port Macquarie, NSW 2444
📧 support@shinewise.com.au
📞 [+61 458 528 210