Terms & Conditions

These Terms and Conditions ("Terms") govern the use of our services and website by ShineWise Cleaning Services ("we", "our", or "us") and our clients ("you", "your"). By booking a service with us, you agree to be bound by these Terms in accordance with Australian Consumer Law (ACL) and relevant state-based workplace safety regulations.

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1. Service Booking & Availability

• All services are subject to availability.

• While we aim to fulfill all confirmed bookings, service provision is not guaranteed.

• If ShineWise is unable to provide a service after your booking is accepted and payment has been made, you will receive a full refund of the amount paid in advance.

• We reserve the right to reschedule or cancel bookings due to unforeseen circumstances (e.g. weather, illness, staff availability).

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2. Client Obligations

To ensure safe and effective service delivery, the client agrees to:

• Provide accurate service location details prior to the appointment.

• Supply a property condition checklist if requested.

• Disclose any hazards or safety risks (e.g. chemicals, pets, unsafe areas).

• Secure or declare any valuables, fragile items, or high-value possessions prior to our arrival.

• Provide clear access instructions to the premises (keys, codes, etc.) for scheduled services.

❗ ShineWise is not liable for damages, injuries, or incidents resulting from hazards or conditions that were not disclosed prior to the service.

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3. Access to Premises

• You are responsible for ensuring our cleaners have safe, legal, and uninterrupted access to the service area.

• If we are unable to access the premises at the scheduled time, a call-out fee or cancellation charge may apply.

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4. Payment Terms

• All quoted prices are in AUD and inclusive of GST (where applicable).

• Payment is required in advance or on completion, depending on the service type and booking agreement.

• We accept card payments, bank transfers, and other approved payment methods.

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5. Cancellations & Refunds

• Cancellations must be made at least 24 hours in advance to avoid cancellation fees.

• Refunds will be issued in full if ShineWise cancels a booking.

• If you cancel within 24 hours of your scheduled service, a partial or full fee may be charged depending on our incurred costs.

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6. Satisfaction Guarantee & Limitations

• We strive to provide quality service. If you're unsatisfied, please contact us within 24 hours of your appointment for resolution.

• Our satisfaction guarantee covers re-cleans in agreed areas but does not apply if:

  • The site was unsafe, obstructed, or not as described

  • There was insufficient time allocated to perform requested tasks

  • You failed to disclose specific expectations, hazards, or valuables

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7. Liability & Insurance

• ShineWise is fully insured for public liability and operates in compliance with Australian WHS (Work Health & Safety) laws.

• We are not liable for:

  • Pre-existing damage

  • Damage caused by unreported hazards

  • Loss of unsecured valuables

• All cleaners are trained and expected to work with care and professionalism.

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8. Use of the Website

By using our website [www.shinewise.com.au], you agree not to misuse our contact forms, content, or booking system.
All content is owned by ShineWise or used under licence.

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9. Privacy & Data

Your personal information is handled according to our Privacy Policy. We only use your data to deliver services and communicate with you — we never sell your data to third parties.

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10. Contact Us

For questions or concerns regarding your booking or these Terms:

ShineWise Cleaning Services
📧 support@shinewise.com.au
📞 +61 458 528 210
📍 109 Bridge St, Port Macquarie, NSW 2444